Forum Discussion

Copper Contributor

Nov 12, 2019

Files are not accesible anymore via Team Channel Files section

We have been using Teams for quite some time and very happy with it but in the last few days when you navigate to the Files tab under each Team the files are not showing up with an error message sayin...

files

microsoft teams

Yossi Leon

Copper Contributor

Nov 13, 2019

Yes, all users. Also created ticket but no solution yet so wondering if someone else is experiencing it.

bridgettewoodruff

Copper Contributor

Nov 14, 2019

Yossi Leon

We've created a ticket as well - still no resolution.

Yossi Leon
Copper Contributor
Nov 19, 2019
It has been 2 weeks now and still no resolution from Microsoft! It's crazy i cannot access my files via Teams anymore!! Maybe it's time to evaluate Slack again...
- Steven Adamo
  Copper Contributor
  Nov 19, 2019
  We've had a handful of users (out of roughly 600 piloting Teams in our IS dept) report this issue.
  It's definitely not widespread and seems to "fix itself" after a on-specific amount of time. But we would also like to know what is causing this.
  
  I'll wait a bit before opening a support case of our own to see if there are any other official responses here.
  - Yossi Leon
    Copper Contributor
    Dec 02, 2019
    It has been 3 weeks now and the issue is still not resolved. Microsoft teams are blaming each other Teams to Sharepoint team with no real resolution. I can't believe that Teams is not usable with files for 3 weeks!! Really bad support.