Forum Discussion

Copper Contributor

Nov 12, 2019

Files are not accesible anymore via Team Channel Files section

We have been using Teams for quite some time and very happy with it but in the last few days when you navigate to the Files tab under each Team the files are not showing up with an error message sayin...

files

microsoft teams

adam deltinger

MVP

Nov 12, 2019

Is it like this on several clients/users?

If so I’d create a support ticket with Microsoft

Yossi Leon
Copper Contributor
Nov 13, 2019
Yes, all users. Also created ticket but no solution yet so wondering if someone else is experiencing it.
- bridgettewoodruff
  Copper Contributor
  Nov 14, 2019
  Yossi Leon
  
  We've created a ticket as well - still no resolution.
  - Yossi Leon
    Copper Contributor
    Nov 19, 2019
    It has been 2 weeks now and still no resolution from Microsoft! It's crazy i cannot access my files via Teams anymore!! Maybe it's time to evaluate Slack again...
- ChrisWebbTech
  MVP
  Nov 13, 2019
  Might be a transition to new files experience causing an issue. Does the problem persist in the teams.microsoft.com web client?
  - trishjump
    Copper Contributor
    Feb 21, 2020
    ChrisWebbTech - Yes. All documents and their folders in Teams (app and web client), General, Files are now missing but still visible from Sharepoint.