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MANSEL645's avatar
MANSEL645
Copper Contributor
Mar 16, 2020
Solved

Failed to send

We are having errors in Microsoft Teams. Me and my coworkers can't send messages in Teams.

We get "failed to send"

 

How can we fix this?

  • antlvk 

     

    This is not a problem since March, the 75M Teams do not have an issue. At the time of the original message in this thread there was an outage at Microsoft, it lasted a few hours and is long gone now.

     

    In general the failed to send error would imply your network is blocking access to some of the Teams messaging URLs, perhaps through a proxy or other network device. Try it in a browser and bring up the F11 debug tools and you'll quickly see which addresses are not responding.

36 Replies

  • robert_robert's avatar
    robert_robert
    Brass Contributor

    we are also having troubles ... we cannot send messages inside a channel ... whereas we can send everywhere else ... is there any solution yet ? any workaround ?

    • MsMoriarty's avatar
      MsMoriarty
      Copper Contributor

      robert_robert 

       

      I'm having a very similar issue. I can post to all teams bar one, and I keep getting the same error message as above.

      • ChrisHoardMVP's avatar
        ChrisHoardMVP
        MVP
        Hi all,

        There has been further issues including not being able to apply tags - same kind of issue. Would advise opening MS tickets to support. Clearly there is ongoing issues today

        Best, Chris
  • Hi all,

    Working on it. From the Office 365 Message Centre

    ----

    TM206556, Microsoft Teams, Last updated: March 16, 2020 3:42 PM
    Start time: March 16, 2020 2:39 PM
    Status
    Service degradation
    User impact
    Some users may be unable to send and receive messages or schedule meetings.
    Are you experiencing this issue?
    Is this post helpful?
    Latest message View history
    Title: Teams messaging functionality issues

    User Impact: Some users may be unable to send and receive messages or schedule meetings.

    More info: Additionally, some users may be unable to create a team and update team memberships within the Microsoft Teams service.

    Current status: We're restarting affected components and rerouting user requests to alternate systems to alleviate impact.

    Scope of impact: This issue could impact any user who is served through the affected infrastructure.

    Next update by: Monday, March 16, 2020, 5:00 PM (5:00 PM UTC)

    ------------

    TM206559, Microsoft Teams, Last updated: March 16, 2020 3:30 PM
    Start time: March 16, 2020 3:08 PM
    Status
    Service degradation
    User impact
    Users may be experiencing limited functionality within the Microsoft Teams service.
    Are you experiencing this issue?
    Is this post helpful?
    Latest message View history
    Title: Limited Teams functionality

    User Impact: Users may be experiencing limited functionality within the Microsoft Teams service.

    Current status: We're reviewing system telemetry to isolate the source of the issue.

    Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure.

    Next update by: Monday, March 16, 2020, 5:30 PM (5:30 PM UTC)

    Hope that answers your question. Should be resolved ASAP

    Best, Chris
  • HTAOH's avatar
    HTAOH
    Copper Contributor
    just to joke... if you try to send "demo" instead of "test", it works
  • Caroline_Seabra's avatar
    Caroline_Seabra
    Copper Contributor

    MANSEL645 Here in Brazil, we have the same error. I think it's a Global Error, so far I haven't seen any response from Microsft. I hope it will normalize as soon as possible.

  • sverrem's avatar
    sverrem
    Brass Contributor
    We have the same problem. Started using Teams earlier today. Writing messages and audio/video calls worked fine. Then now just moments ago messages fails to send.
  • paul-lange's avatar
    paul-lange
    Iron Contributor

    Looks like Teams is having some issues today. Currently with IM. This morning I had problems connecting to a meeting.

    https://twitter.com/MicrosoftTeams/status/1239565261424001024?s=20

     

    • jcsheffield1963's avatar
      jcsheffield1963
      Copper Contributor
      I am also getting periodic "Failed to Send" messages. I have yet to be able to detect a pattern, and after resending and then stopping the attempts the message remains onscreen with no indication if one of the attempts went through or not.

      My situation is complicated because the meeting I attend every day has me joining as a guest, and there is no way to access the menus to configure options like notifications. I sometimes have to retry joining a few times. I reset and checked by TCP/IP settings and everything seems to be as it should be.
    • HTAOH's avatar
      HTAOH
      Copper Contributor
      from Italy also, it is not possible to use messages but vdc it's ok.

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