Forum Discussion
External presenter can't join live-event after it started?
Is this a bug or a known problem?
A collegue of mine was invited to give a presentation on a project in a different Tenant (Let's call it Organisation B).
The live-event was hosted by Organisation B, the organisation had multiple presenters each giving a presenation every 30 minutes. My collegue was second in line to give a presentation, when she wanted to join the live-event 5-10minutes before it was her turn. The connection kept failing, giving an error after 1-2minutes saying she couldn't make connection.
Since we also host live-events regularly, I wanted to make sure what the cause of this problem would be.
If it isn't possible (as a presenter) to join after the live-event started, why isn't it?
Thanks in advance for any replies!
*Since this wasn't on my computer and the live-event is already over, I can't share any screenshots.*
External Presenters are now much easier to handle, I made a video demo of it today
What Microsoft call Webinars is also coming soon, and isn't related to Live Events but regular meetings. As meetings will soon allow 1000 attendees with an overflow to 10,000 viewers we don't need to use a Live Event in order to achieve scale, it's more of an choice whether you need the production experience. Maybe required for an all company broadcast, but not for what most of us would call a webinar. Meetings already have plenty of capabilities for attendee and presenter roles (including promotion), audio mute, video mute, reactions, raise hands etc. etc.
The feature being called Webinars is really meeting registration, you can create a sign-up page where people can register for your meeting and then they receive an actual invite. There's then some kind a connection between the registered people and who attended. It's due by End May.
18 Replies
wo_kn Paul McDevitt Have you seen this addition? Just noticed it and thought about this conversation.
"Anonymous Presenter Support for Live Events - Rolling out"
https://www.microsoft.com/en-ww/microsoft-365/roadmap?filters=&searchterms=%2C70599
- I hadn’t but not sure it is addressing the intended use of Microsoft Live. I guess the real question is whether it is intended primarily for internal events or to be used as a general purpose Webinar tool. At the recent Ignite, one of the sessions (and post event blogs) suggested recent changes have made Microsoft Live ready for prime time as a webinar tool. From my personal experience this is not true. It is missing some key capabilities like presenting a custom screen to attendees so they know exactly what event they have joined that has not yet started (we see high drop off when people join and see the generic screen), the ability to track who has come to the event. (The join anonymously is the easiest for them to join but then we don’t know who has joined.) the inability to promote a speaker from the attendee list. We need to invite external presenters easily and without tenant related issues. (Even internal events often include a guest speaker.) Remember, most people join right on the time or just after the time specified. This doesn’t leave a lot of time to overcome any issues that we run into. My experience with WebEx Events, GoTo Webinar events is that we run into none of these issues. The pronto have is that as long as Microsoft (and key influencers) pass off Microsoft Live as a mainstream webinar tool my CEO wants us to use it. So we continue to run into issues that are explained away as the organizers incompetence and not shortcomings in the tool.
Paul McDevitt Hello, my intention with the previous reply was just a heads-up as it's rolling out now. When it comes to Teams Live Events I'm not the member who should reply to be honest. I know pretty much about Teams except Live Events. That's why I tried to ping Linus earlier but people are busy with their day-to-day jobs so sometimes you just have to go via the official channels to get in touch with the experts in the Microsoft support.
About the webinars and the other associated features they are all scheduled for April/May!
https://www.microsoft.com/en-ww/microsoft-365/roadmap?filters=Microsoft%20Teams%2CIn%20development%2CLaunched&searchterms=webinar
wo_kn Hi, as far as I know that shouldn't be any problem (at least I haven't heard about it before). What about taking a closer look at the user experiencing this as you mentioned connection problems. Maybe there's a network, location or computer issue causing the issue. I mean, does it happen regularly or only on this particular occasion?
I am attaching the recommended procedure in case you're interested.
For a guest to present in a live event, do the following:
- https://support.office.com/article/add-guests-to-a-team-fccb4fa6-f864-4508-bdde-256e7384a14f.
- Have the user accept the guest invitation and join the team.
- https://support.microsoft.com/article/schedule-a-teams-live-event-7a9ce97c-e1cd-470f-acaf-e6dfc179a0e2.
"As a best practice, we recommend that you create a channel for producers and presenters of the live event so they can chat and share information before the event. Guests who don't have Microsoft 365 credentials won't see the Calendar in Teams. To make it easy for them to join the event, producers can post the event link to the channel. Presenters can then open Teams, go to the channel, and then click the link to join the event."
Thank you for your reply!
The live-event which was hosted by the above-mentioned 'organisation B', wasn't created in a Team. This was created by the button in the calendar. Since not only my collegue had a problem joining the live-event but also another external presenter, it seems most unlikely this was due to network/computer/ location problem.
I'll be at the office tomorrow and will try recreating this problem with a second computer and keep you up to date.
As far as I know, an external presenter doesn't have to be a guest in the hosting-tenant to be able to present in a live-event. We hosted multiple live-events without adding the external presenters as guest in our Tenant.
Thanks in advance.
wo_kn Well, to be fair you didn't provide all that info in your first post. As for the "recommended procedure" it was just a copy/paste from the MS docs with the quoted text. Anyway, hope you get it sorted and feel free to update this conversation when you know more about it.
