Forum Discussion

Brass Contributor

Oct 13, 2022

External organisation doesn't have access to Teams team

I made a Teams teams for both internal people and a few people from other organisations. One of the latter has trouble getting access. She did get the invitation mail, but clicking on the link result...

microsoft teams

ChristianJBergstrom

MVP

Oct 13, 2022

If it's an external user (guest user) that person has to switch to your organization from the top right corner in Teams to access the team.

ArthurWW
Brass Contributor
Oct 19, 2022
ChristianJBergstrom
I've come a bit further. When she switches to my organisation (Woonwaard) to access the team, she gets this screen. My organisation just isn't there to choose from in the next screen!
Possibly something can be deduced from what it says in the address bar.
Thank you,
Arthur
- ChristianJBergstrom
  MVP
  Oct 19, 2022
  Have her try with the desktop app or using an InPrivate browser session. If that doesn't work, delete the guest account in Azure AD (and in Azure AD deleted accounts) and reinvite her from the Teams team.
  - ArthurWW
    Brass Contributor
    Oct 20, 2022
    I deleted the guest in AAD in order to add her again, and this is what happens. Something went wrong. Please try again. 😩
ArthurWW
Brass Contributor
Oct 14, 2022
ChristianJBergstrom Tack.
Yes, I know, I tried explaining to her how to use two Teams environments at the same time (one in the application, one in the browser), but I'll try again
Hälsningar, Arthur
- ArthurWW
  Brass Contributor
  Oct 19, 2022
  @ChristianJBergstrom
  
  That just doesn't work: there is also a red triangle visible at this particular Teams group - see screenshot. It can't however be opened. It really is very odd.