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prakashx86's avatar
prakashx86
Copper Contributor
Mar 18, 2025
Solved

External and Internal Call routing or Attend

Hello Experts,

Please provide steps and guide to achieve this from Teams Admin center.

  1. If someone Calls to me from External numbers then Divert or forward that call to my Junior.
  2. If someone Call to me from Internal numbers or from Teams clients  and if it Rings for 4 time and If I do not answer the call then Divert that call to my Junior

Thanks

How-to
IT Pro
microsoft teams
  • RealTime_M365's avatar
    RealTime_M365
    Apr 18, 2025

    Hi, 

    I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. 

    Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. 


    With Regards,
    Satish 

1 Reply

  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Apr 18, 2025

    Hi, 

    I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. 

    Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. 


    With Regards,
    Satish 

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