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Edanks95's avatar
Edanks95
Copper Contributor
Nov 15, 2020
Solved

Error with Teams Meeting Recording

The screen froze on one image from a guest presenter midway through the meeting. As we moved on and another User began sharing their content it still displayed the original guest presenters screen in...
  • ChrisHoardMVP's avatar
    Nov 16, 2020
    Hi Edanks95

    I would open a ticket to Microsoft to investigate and see if anything can be done. If the meeting recording has set like that, particularly if this is how the recording is in Microsoft Stream (web.microsoftstream.com) or in OneDrive/SharePoint if you are stored meeting recordings in the new experience, then in all likelihood the meeting recording has botched. I would also try from Stream/OneDrive - wherever the recording is stored, to download a copy and see if the same persists. If it is ok after downloading simply remove the old and upload the video file back into Stream

    My feeling is that there isn't likely anything that can be done, so Microsoft need to review to see the root cause of why this occurred

    Hope that answers your question

    Best, Chris

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