Forum Discussion
Error while joining a meeting with Phone Audio + Dial in manually doesn't work
I'm also having this problem. The "call me" "phone audio" function normally works fine but recently it's not working consistently. It says it's calling my phone for like 5 minutes before it says "We could not complete the call. The user is unavailable at the moment." My phone is not being used and is working properly.
Edit on Oct 9: the issue seems to have appeared less and less nowadays - let's hope it stays that way. I don't believe anything on our end changed.
Hi Karthik_C
Here is my take on the same.
1. Firstly check if the user is enabled for Teams Audio Conferencing Services as this is a Audio Conferencing Services which we needs to enabled.
2. Call Me Back Feature is Capped at the Tenant Level 60mins per user per month basis. If the Tenant Pool minutes are exhausted then the Teams Communications Credit needs to be enabled with Prepaid Wallet for the Feature to work.
3. In case the pool minutes are still valid then we need check if the user who is facing the issue if the user is enabled for making receive the call me option or not.
Most likely the resolution for the issue is point2. Please check and confirm back.
How to Find the Audio Conferencing Minutes Details
https://docs.microsoft.com/en-us/microsoftteams/audio-conferencing-subscription-dial-out#:~:text=You%20can%20monitor%20the%20usage,Calls%20to%20Zone%20A%20Countries.%22
To Learn More About Audio Conferencing
https://networking-talks.blogspot.com/2020/04/microsoft-teams-audio-conferencing-for.html
With Regards,
Satish U