Forum Discussion
Error while joining a meeting with Phone Audio + Dial in manually doesn't work
LinusCansby I don't get a phone call and I have tried on a couple different phones and asked colleagues to try on their accounts with phones and they also have the same error.
When I enter my number I put in the 10 digits and it auto formats to +1. I have also tried to put the +1 in myself and every other combination you can think of with no luck.
I can dial in the meeting using the invite number just fine.
There are a lot of people that are effected by this and some prefer using their phone. We would like to have the option available to us.
I guess you are located in North America so that +1 is correct.
When you entered your phone number do you see calling for a while? How long?
And have you tried from a web client? https://teams.microsoft.com
LinusCansbyIt happens almost immediately. I have also tried this on Chrome and Firefox. I was able to share my screen with someone from Microsoft and they were also not sure what was happening. I have been searching online and it does not seem like a common problem.
gregm4 Did you ever find a fix? I'm stuck in the MS support loop that is basically zero assistance.
CBNothing they suggested has worked yet. This is the latest:
Resolution: check if the communication credits are sufficient along with audio conferencing licensed assigned. you can follow the Docs for your reference: https://docs.microsoft.com/en-us/microsoftteams/what-are-communications-credits#:~:text=You%20can%20see%20the%20plans,credit%20manually%20at%20any%20time.
I guess some logs have to be analysed and since you experience this with all users in your tenant you should contact Microsoft Support.
