Forum Discussion

Copper Contributor

Nov 04, 2019

Error on Team Creation

Hello, I am working with a user who is receiving an error when trying to create a Team. The error states, "We couldn't create your team because something went wrong. please try again later." (Screens...

Administrator

microsoft teams

jonwick

Copper Contributor

May 06, 2021

If this is a correct statement, it is not relevant to the issues in this post. Has Microsoft resolved this? I am getting the same error message and a "Failed to clone your team. Please try again." pop-up that does not seem to go away. It's like Teams is trying but cannot complete the operation. As with others, some semblance of the team I chose to copy may mysteriously appear, but only with a fraction of the channels and without any of the Tabs or other features selected when making the copy.

JonnyAlpha

Copper Contributor

Jul 15, 2021

I am trying to get my school ready for the new academic year and need to creat new class Teams. I have a template class with all the channels set up (about 15). Whenever I select this class as a template after a while I receive the message saying that there was a problem and that the team could not be created. Then after I refresh the page the team appears but only about 5 channels. This happens in both the Browser and Desktop version. My IT team suggested clearing the browser cache, this did not fix it. They also suggested a private or incognito window (I have not tried this).
Bottom line is this why does this feature just not work. Teams seems to act nothing like any of the other MS apps, it’s as if its creation was sub contracted out to a team of developers who very loosely followed any MS standards (sorry I am being harsh, but we have been having trouble with it on and off all year.

HTS-Lydia
Copper Contributor
Jul 15, 2021
JonnyAlpha Hi, and for all who added replies to my original post.
I have found that patience is the best thing. I don't at this moment still receive as many of these errors as I used to. Realistically, I have come to find that Microsoft has been inundated with everyone using Teams and their servers couldn't handle all the responses that occur all at once. The Teams for the most part will eventually be created (despite the error), so if you wait 10-15 mins before you try again, that is best.
- Fletcher1
  Copper Contributor
  Jul 25, 2021
  HTS-Lydia
  
  Hi Lydia, further to your suggestion I have found that on a Windows 10 machine (even after the 15 minute wait) there was no Tile for the Cloned Team that had been created. The Team was however visible in the "Manage Teams" listing. In order to get the Tile for the Team I needed to Quit the Teams Desktop app and then relaunch it. The strange thing is though, I have a Mac running next to my Windows PC which is also signed into my Teams account and the tile for the new Team appeared on this platform.