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MeiLyn's avatar
MeiLyn
Copper Contributor
Jul 20, 2020
Solved

Error during teams meeting: There was a glitch and we're recovering...

Problem was first noted on Thursday 16 July 2020.   Several users have reported similar issues during Teams meetings. When they start a meeting, initiates any sort of chat…it hangs for about 10 se...
meetings
microsoft teams
  • PeterRising's avatar
    PeterRising
    Jul 20, 2020

    MeiLyn 

     

    OK, so we can pretty much eliminate networking issues then.  Could be a tricky one to get to the bottom of.  As a next step,  I would recommend opening a support ticket with Microsoft to see what they have to say about it.

MicroMag's avatar
MicroMag
Copper Contributor
Aug 04, 2020
I have a problem which sometimes happens and today it was really bad , during the meeting it was continually freezing and then , a few times a screen would appear saying 'hold on ' then I would be disconnected from the internet. I would have to reconnect to the internet in order to rejoin the meting.
John
MeiLyn's avatar
MeiLyn
Copper Contributor
Aug 05, 2020

@MicroMag 

 

Kindly open windows PowerShell run as admin on affected machine.

Kindly pest the bellow script on the same PS window :-

$VerbosePreference = "Continue"

 

# Force Close any Teams Process

 

Get-Process -Name "Teams" | Stop-Process -Force

 

# Get Microsoft Teams Paths

 

$TeamsRemovePath = @()

 

$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Cache")

 

$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\databases")

 

$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\IndexedDB")

 

$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Local Storage")

 

# Remove items

 

Remove-Item -Path $TeamsRemovePath -Recurse -Force -Verbose 

MicroMag 

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