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MeiLyn's avatar
MeiLyn
Copper Contributor
Jul 20, 2020
Solved

Error during teams meeting: There was a glitch and we're recovering...

Problem was first noted on Thursday 16 July 2020.   Several users have reported similar issues during Teams meetings. When they start a meeting, initiates any sort of chat…it hangs for about 10 se...
meetings
microsoft teams
  • PeterRising's avatar
    PeterRising
    Jul 20, 2020

    MeiLyn 

     

    OK, so we can pretty much eliminate networking issues then.  Could be a tricky one to get to the bottom of.  As a next step,  I would recommend opening a support ticket with Microsoft to see what they have to say about it.

MicroMag's avatar
MicroMag
Copper Contributor
Aug 04, 2020
I have a problem which sometimes happens and today it was really bad , during the meeting it was continually freezing and then , a few times a screen would appear saying 'hold on ' then I would be disconnected from the internet. I would have to reconnect to the internet in order to rejoin the meting.
John
  • MeiLyn's avatar
    MeiLyn
    Copper Contributor
    Aug 05, 2020

    @MicroMag 

     

    Kindly open windows PowerShell run as admin on affected machine.

    Kindly pest the bellow script on the same PS window :-

    $VerbosePreference = "Continue"

     

    # Force Close any Teams Process

     

    Get-Process -Name "Teams" | Stop-Process -Force

     

    # Get Microsoft Teams Paths

     

    $TeamsRemovePath = @()

     

    $TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Cache")

     

    $TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\databases")

     

    $TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\IndexedDB")

     

    $TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Local Storage")

     

    # Remove items

     

    Remove-Item -Path $TeamsRemovePath -Recurse -Force -Verbose 

    MicroMag 

  • MeiLyn's avatar
    MeiLyn
    Copper Contributor
    Aug 04, 2020

    MicroMag 

    MS Tech gave me a PowerShell script to run which took care of the issue.

    Am not on my console till tomorrow. Will then log on and attach the script here to see if it helps you.

     

    Lyn

    • MicroMag's avatar
      MicroMag
      Copper Contributor
      Aug 05, 2020
      Once again today I have had a problem which happens frequently and today it was really bad again, I was disconnected (4 times in 10 minutes ) during a half hour meeting and it was continually freezing and then the screen would appear saying 'HOLD ON Looks like something's went wrong We are trying to fix it ' then I would be disconnected from the internet. I had to reconnect to the internet in order to rejoin the meting. My question is this ( and please be honest ) Have you had experience of this and is it a Microsoft problem or should I look elsewhere for the answer . If you send me more emails please explain simply
      I am 77 and looking for a quiet life
      Thank You
      John
      • MeiLyn's avatar
        MeiLyn
        Copper Contributor
        Aug 06, 2020

        MicroMag 

        Oh dear, it does look like you do have a problem.

        You're not getting the same error message that I got, so perhaps it is not the same issue. I do not work for Microsoft, so I don't have the troubleshooting skills that are required to get to the root of your problem.

         

        Would suggest you get in touch with Microsoft Support instead, and allow them to connect to your PC to see if they can solve the issue. 

        There's a HELP icon at the bottom left of the Teams programme. You could start there to get their help.

         

        Good Luck!

         

        Lyn.

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