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SarahP2405's avatar
SarahP2405
Copper Contributor
May 05, 2020

Error code 2:211 as MS Teams Guest

I am getting an error and unable to access my client.  Any tips

microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    May 05, 2020

    SarahP2405 Hello Sarah, you're using a Mac?

     

    I believe you have to delete the Teams cache manually. Go to the suitable location and delete the content.

     

    • AppData\Roaming\Microsoft\Teams (Windows)
    • Library/Application Support/Microsoft/Teams (Mac)

    If that doesn't solve the problem you should uninstall/reinstall the Teams client.

     

    Good luck!

    • AndrewYacoub's avatar
      AndrewYacoub
      Copper Contributor
      May 26, 2020

      ChristianBergstromthanks for your reply.

      deleting the folder appears only to work only one time, and it recurs again after restarting the app (Mac).

      Also uninstalling and reinstalling the app doesn't help.

      Any more advices are much appreciated.

      Thanks,

      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        May 26, 2020
        Maybe you need to contact the official Microsoft support. I've heard that it sometimes is necessary to create a new account.
  • jayne55's avatar
    jayne55
    Copper Contributor
    Nov 14, 2023

    I'm amazed that over 3 years on and this error is still happening. Has anyone found a solution to this?

    thanks

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