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SarahP2405's avatar
SarahP2405
Copper Contributor
May 05, 2020

Error code 2:211 as MS Teams Guest

I am getting an error and unable to access my client.  Any tips
microsoft teams
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
May 05, 2020

SarahP2405 Hello Sarah, you're using a Mac?

 

I believe you have to delete the Teams cache manually. Go to the suitable location and delete the content.

 

  • AppData\Roaming\Microsoft\Teams (Windows)
  • Library/Application Support/Microsoft/Teams (Mac)

If that doesn't solve the problem you should uninstall/reinstall the Teams client.

 

Good luck!

AndrewYacoub's avatar
AndrewYacoub
Copper Contributor
May 26, 2020

ChristianBergstromthanks for your reply.

deleting the folder appears only to work only one time, and it recurs again after restarting the app (Mac).

Also uninstalling and reinstalling the app doesn't help.

Any more advices are much appreciated.

Thanks,

  • NitinVermaAMP's avatar
    NitinVermaAMP
    Copper Contributor
    Jun 02, 2020

    Same here! Its just crazy and Teams almost unusable on Mac
    I am in Mac OS Mojave

     

    It happens with every Screen Lock or Sleep. Getting following error:

    ---

    We're sorry—we've run into an issue.
    Restart
    If that doesn't work, try signing out and back in.
    • Marvin_Blade1837's avatar
      Marvin_Blade1837
      Copper Contributor
      Jun 03, 2020

      I too am having this issue.  The error code 2:211 on my Mac.  I uninstalled and reinstalled and restarted the PC.  It would be good to know if a good fix has occurred on this.  My alternative is to use from my iPhone, but I cannot adequately read documents that way.

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    May 26, 2020
    Maybe you need to contact the official Microsoft support. I've heard that it sometimes is necessary to create a new account.

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