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Error code - env_check_error
Hi,
Today I facing issue with teams.
Error code - env_check_error
1. My internet is working fine.
2. I downloaded the latest teams app in Microsoft website
3. Installed app
4. After i login to the teams. Its shows "We couldn't connect to the internet. Try checking your connection."
Kindly help to provide the solution for this.
Regards,
G_IDC
- Hi Ganesan_IDC
Work through these articles and see if it resolves
https://www.getdroidtips.com/teams-teams-failed-connect-settings-endpoint/#:~:text=Fix%20Microsoft%20Teams%20Error%3A%20Teams%20Failed%20to%20Connect,causes%20and%20fixes.%20...%206%20Wrap%20up.%20
https://windowsreport.com/teams-wont-connect-settings-endpoint/
https://www.bartbusschots.ie/s/2020/10/15/fixing-failed-to-connect-to-settings-endpoint-error-in-microsoft-teams-app-on-the-mac/
As your internet is working fine, it sounds like Local Firewall/AV is likely causing the issue. If they don't resolve raise them to IT. If that doesn't resolve open a ticket with Microsoft who will request the logs so they can isolate the issue
Best, Chris
ThereseSolimeno
- Hi Ganesan_IDC
Work through these articles and see if it resolves
https://www.getdroidtips.com/teams-teams-failed-connect-settings-endpoint/#:~:text=Fix%20Microsoft%20Teams%20Error%3A%20Teams%20Failed%20to%20Connect,causes%20and%20fixes.%20...%206%20Wrap%20up.%20
https://windowsreport.com/teams-wont-connect-settings-endpoint/
https://www.bartbusschots.ie/s/2020/10/15/fixing-failed-to-connect-to-settings-endpoint-error-in-microsoft-teams-app-on-the-mac/
As your internet is working fine, it sounds like Local Firewall/AV is likely causing the issue. If they don't resolve raise them to IT. If that doesn't resolve open a ticket with Microsoft who will request the logs so they can isolate the issue
Best, Chris
ThereseSolimenoHi Christopher Hoard,
Thanks for your reply. Your points almost solve my issues. After that i research the issue. Finally I Found one solution for this issue.
I trying to connect the team with my mobile hotspot. After that its working fine. So problem cause my org firewall blocking the teams.
I read the article about teams ip exception information document.
https://docs.microsoft.com/en-us/microsoftteams/prepare-network
Based on this document i configure my firewall.
After that its working fine.
Note:
Someone referred the fiddler tool. Its really working nice. This tool find out the what are ports blocked in my computer network.
Thanks for your help.
Have a good day.
Regards,
Ganesan.M
