Forum Discussion
DanielH2180
Jan 21, 2020Copper Contributor
Email with Teams
I am new to trying to figure out the integration of teams into our environment. We rely heavily on distribution lists. I'm personally used to shared mailboxes, but our end users are not. How can I ...
Jan 21, 2020
Ideally you should get away from e-mail and use Teams for what it was meant to be used for assuming people sending to this DL are part of the Team etc. If it's outside people using the DL then I wouldn't move it away from E-mail. It all is going to depend on your audience sending to the DL that will kind of determine the setup you use.
As adam pointed out you can use the O365 group with it, it's like a DL and Shared Mailbox in one, but it's additional training and confusion to users IMO, but again depending on the situation it might be the best solution.
Could you elaborate a bit more on your use case?
As adam pointed out you can use the O365 group with it, it's like a DL and Shared Mailbox in one, but it's additional training and confusion to users IMO, but again depending on the situation it might be the best solution.
Could you elaborate a bit more on your use case?
DanielH2180
Jan 22, 2020Copper Contributor
ChrisWebbTech It's our sales team trying to learn to use it. They are wanting outside senders to be able to send to the inbox as well. I agree on the not using email and using Teams instead. They are interested in the collaboration options and the shared calendars, but want the email inbox to behave like a DL.
- Jan 22, 2020I mean, having a message go to a channel is technically like an inbox as long as people setup notifications on that Channel, they will get notified via Activity Feed.
If it has to be in e-mail then the Office 365 group method is kind of the best of both worlds with it being a shared mailbox, that notifies the team like a DL. You have to go unhide the group tied to the Team thou via this: https://www.petri.com/hiding-office-365-groups-exchange-clients
"You set the flag to False instead of true"
Once it's there, then users can go into it via Outlook, and utilize the group as a shared mailbox, and then subscribe to the inbox to get the e-mail notifications to their inboxes if they choose, or just look at the Shared location.