Forum Discussion
Email notifications for @Mentions on Private Channel not working
We started a new Private Channel and I added a couple users from the "Umbrella Team" into the Private Channel. They have successfully been added as Members (and they also did get their permissions pr...
You will not get an e-mail if you see banner notifications. You only get an e-mail if you are away from your pc idle for around 3-5 minutes. Try having your user either sign out, or go away from PC and not use mobile device for 5 minutes then try to @ mention them.
I had a user sign out of Teams and they don't have the Mobile App. I used a @mention in one of the regular channels and then created the @mention in the Private Channel.
The email notification was received for only the regular channel.
- I think @mentions only send an e-mail once every so often? Maybe check the messages, log out again and try just the private channel, if it still doens't work then it is probably bug that would need to be submitted.
I've tested again, this time not creating the @mention until the user was logged off for 10 minutes. I then waited over an hour and there was never an email notification during that span of time. (We checked all of the user's folders just in case the notification got relocated somewhere else). As soon as the user logged back into Teams, the @mention was in Activity.
I have used the Feedback button in Teams to submit this issue with details. Is there somewhere else to submit this as a bug?
- Putting in a ticket. I will see if I can bring visibility to it as well after I reproduce it.
