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mhines's avatar
mhines
Brass Contributor
Nov 15, 2019

Email notifications for @Mentions on Private Channel not working

We started a new Private Channel and I added a couple users from the "Umbrella Team" into the Private Channel. They have successfully been added as Members (and they also did get their permissions properly added to the SP Site). 

All Team Members (and myself) have the Personal Mentions settings in Teams set for Banner and Email.  The Banner works, but the Email notification is not occurring.  There doesn't seem to be different Channel notification settings for a Private Channel and matches the settings that have been used on the "Umbrella team". 

Is this a known bug or are settings for personal @mentions on Private Channels somewhere different?

 

  • You will not get an e-mail if you see banner notifications. You only get an e-mail if you are away from your pc idle for around 3-5 minutes. Try having your user either sign out, or go away from PC and not use mobile device for 5 minutes then try to @ mention them.
    • mhines's avatar
      mhines
      Brass Contributor

      ChrisWebbTech 

       

      I had a user sign out of Teams and they don't have the Mobile App. I used a @mention in one of the regular channels and then created the @mention in the Private Channel. 

      The email notification was received for only the regular channel. 

      • I think @mentions only send an e-mail once every so often? Maybe check the messages, log out again and try just the private channel, if it still doens't work then it is probably bug that would need to be submitted.

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