Duplicate Organizations & Users in Microsoft Teams (mac)

Question

Hello,&nbsp;We're onboarding Microsoft Teams to test whether or not it will work for our company. When I invited users to join we received an error during the account creation process. As a workaround, users signed up for Microsoft Teams and then were invited to our Organization. Unfortunately, this means that all of the team members besides me (the Organization Owner) have two organizations on their account with the same name. We also have one user who shows up twice in our organization with the same name/email.&nbsp;How do we remove the duplicate organization from each user's desktop app?&nbsp;How do we remove the duplicate team member?

systemsmaven · Answer

Rebecca570&nbsp;&nbsp;Are you using the free version of Teams or the paid version that's part of your 365 subscription?&nbsp;&nbsp;If you have the paid version you should be able to manage users/teams from the Teams Admin center and have your users log out of the free subscriptions they've set up.&nbsp; That should help you unravel this.&nbsp; Also, you'll have access to Azure AD (if you're a global admin) and be able to clean up any duplicates/guest accounts.

rebecca570 · Answer

systemsmaven&nbsp;Unfortunately, we're testing the software with free accounts. I was able to remove the duplicate user, but I am still unable to remove duplicate organizations from individual users.

systemsmaven · Answer

Rebecca570&nbsp;&nbsp;Hmmmm, if you can find out who the owner of the second organization is they should be able to remove all of the members and delete the free organization.&nbsp; The trick will be finding out who the owner of the second team is.&nbsp; Whomever it is should have the Manage org option available in their Teams settings. Members can also leave a free Team but they may end up leaving the wrong one so your best bet is to have the owner remove the members.&nbsp;Here's the write up on how to delete an Teams Free Org:https://support.office.com/en-us/article/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9

rebecca570 · Answer

systemsmaven&nbsp;From what I can tell, EVERY member owns a unique Organization that was created automatically when they set up their account.&nbsp;The individual users don't seem to have the ability to delete their duplicate organization from the Manage Org menu:&nbsp;&nbsp;We were hoping to use this as an alternative to Slack, but this seems pretty buggy.

systemsmaven · Answer

Oh no... from the write up it looks they'd all have to call MS to have the orgs removed...&nbsp;&nbsp;It really does work great once you've got it up and running.&nbsp; It sounds like your initial implementation went a little sideways.&nbsp; My company has about 100 teams for all different purposes, (departmental teams, project management, cross-functional groups, we even have a Dungeon and Dragons team and a Book Club)

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Duplicate Organizations & Users in Microsoft Teams (mac)

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