Forum Discussion
Dropped from meetings
Using Teams v. 26213.1006.5014.9784 on Win 11 laptop fully updated on OS and drivers. Translation: all components have been updated to the point at which there are no longer any updates available.
Using mobile Teams Version : 8.15.0 Build : 8.15.77.2026152401/0820 (general) Calling Version: 2026.21.01.16 Release Branch : 2026Aug-T1 on iPhone 16 Pro which is, also, fully updated.
Both connected to same 5G Wi-Fi network from same Wi-Fi 6 router with fiber service of 1G up and down. Speed tests from multiple sources on both laptop and phone are above 700 Mbps up and down.
When joining meetings from phone, all is well. No call quality issues. No drops from meetings.
When joining meetings from laptop, I am commonly disconnected and presented with "Please hold on while we try to reconnect you". The disconnection usually lasts about 10 seconds and I'm reconnected.
I have performed a Reset through Windows Settings > Installed Apps. No joy.
I have deleted all files in C:\Users\[MYUSERNAME]\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe. No joy.
I have removed and reinstalled MS Teams. No joy.
Please, assist with the issue above. Thank you.
1 Reply
Because the iPhone is stable on the same Wi-Fi while the Windows laptop drops every meeting, this is more likely a laptop-specific Teams, driver, proxy, or network-path issue than a general fiber outage. The message indicates temporary client connectivity loss, but reinstalling Teams cannot prove the cause. First, test one meeting in Teams on the web from that laptop; if it stays connected, collect the desktop client version and logs before changing more settings. Next, test the laptop on a different network and compare the result. Check Windows Update, the Wi-Fi adapter driver from the laptop manufacturer, power-saving settings on that adapter, and any VPN, proxy, endpoint-security, or firewall inspection. Teams needs its service endpoints and media traffic reachable. If desktop and web clients fail only on the original network, provide meeting timestamps to the network administrator and ask them to inspect proxy, firewall, and Wi-Fi roaming logs.
