Forum Discussion
Direct Communication, contact list and calls
Hi everyone, Ok, I'm new to teams and have been using it for some time now for work doing the usual (getting invited to meetings, sending meeting invites etc.).For context, we have 2 companies, C...
- Ok I found the problem for those that want to know. It is probably connected to what Steven said. So when I went to the search bar to search for the person I want to add to the contact list, his name would appear with a (guest) next to it. If I added that one, then it did not work (I assume that is the guest thing Steven mentioned above). So every time I added messaged or called him, it showed him as offline.
I discovered, that if I search form him on the search bar (as before), then after a couple of seconds, there appears an item right at the bottom that says (search for ........ externally). If I add him from that, then I can call, connect and message him no problem.. (A bit dumb in my opinion, since it is the same person with the same email address).
Hi Steven, I can send him a message, but in the chat window it just still shows him as offline, but there is a (guest) next to his name? I read the article you sent and there could be some assistance there, but I'm not sure at this stage. I will ask our IT guys to give us the new teams and see if that works (i really doubt it at this stage). I tried to create a "shared channel", but that did not work. I cannot invite him via name or email. It just does not give me the option(it just says "cant share this channel with this org or cannot find this person") . I really don't understand why it is this difficult and complicated to make simple calls to people on the same software. All I want is a list of contacts that I can call. When the person is online, it should ring on his side, when he is busy, it should send him a notification or something similar, when he is offline, it should show him as offline and forward to voice mail. Similar to skype, or ICQ etc. At this stage, I swear I'm gonna suggest migrating to discord or something more simple. It appears more and more to me that teams is basically just to collaborate to people within your own organization and not really meant to deal with clients and other people outside your organisation
Ok I found the problem for those that want to know. It is probably connected to what Steven said. So when I went to the search bar to search for the person I want to add to the contact list, his name would appear with a (guest) next to it. If I added that one, then it did not work (I assume that is the guest thing Steven mentioned above). So every time I added messaged or called him, it showed him as offline.
I discovered, that if I search form him on the search bar (as before), then after a couple of seconds, there appears an item right at the bottom that says (search for ........ externally). If I add him from that, then I can call, connect and message him no problem.. (A bit dumb in my opinion, since it is the same person with the same email address).
I discovered, that if I search form him on the search bar (as before), then after a couple of seconds, there appears an item right at the bottom that says (search for ........ externally). If I add him from that, then I can call, connect and message him no problem.. (A bit dumb in my opinion, since it is the same person with the same email address).
