Dialing a calling tree from Teams

I have Teams installed on my work desktop which is virtual VDI. When I remote to my desktop from home and try to place an outbound call i cannot enter any numbers when prompted (press 1 for english, press 2 for...etc.). When I do enter a number i can see it on the dial pad but nothing happens, no tone. I have no problem dialing these numbers when I connect to Teams locally on my laptop or using the app on my iPhone . I am unsure if this is an issue with our virtual desktop infrastructure, would i have this issue if I was at the office? Or if the issue is because i am accessing my virtual desktop using Citrix receiver, remotely while working from home. As we are converting more and more users over to Teams with a dialing plan, others are reporting the same issue.