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essesscui's avatar
essesscui
Brass Contributor
Mar 04, 2020
Solved

Desktop App Lag - typing msgs, switching channels, etc

You have Microsoft Teams Version 1.3.00.3564 (64-bit).    It has seemed to have gotten worse on the Windows app.  When typing messages in chats or channels, especially when typing during a screensh...
  • Ashley_Pettit1's avatar
    Dec 02, 2020

    Try these ideas.

     

    The issue could be with

     

    Teams itself (Unlikely)

    Your firewall

    Your Internet service provider speed

    Your Internet service packet loss (This is a very common cause)

    Your WiFi

    Your WiFi channel

     

    So firstly what can you do.

     

    Run a speed test. If > 20 mbps you're all good. If below you have an issue with your ISP or wifi signal. 

    Add an exception for teams on your firewall

    Check for packet loss. Use command and enter ping http://www.facebook.com -t. Check for any timeouts as this is packet loss. Google how to do this. 

    Packet loss can have many reasons why it occurs so if you notice timeouts look it up. One potential cause is wifi issues. These can include too many people using the one channel, an underperforming network card etc...

    A solution for improving Wi-Fi is to get a Wi-Fi adapter. It's basically an antenna to improve your PC's ability to get WiFi reliably. 

    If this all fails log into your router settings. Change the WiFi channel. Google how to do this. 

    Whilst in your router settings consider port forwarding any ports required for teams

     

    I know I haven't gotten into detail here. Google how to do things if you don't know how. 

     

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