Forum Discussion
Desktop App Lag - typing msgs, switching channels, etc
- Dec 02, 2020
Try these ideas.
The issue could be with
Teams itself (Unlikely)
Your firewall
Your Internet service provider speed
Your Internet service packet loss (This is a very common cause)
Your WiFi
Your WiFi channel
So firstly what can you do.
Run a speed test. If > 20 mbps you're all good. If below you have an issue with your ISP or wifi signal.
Add an exception for teams on your firewall
Check for packet loss. Use command and enter ping http://www.facebook.com -t. Check for any timeouts as this is packet loss. Google how to do this.
Packet loss can have many reasons why it occurs so if you notice timeouts look it up. One potential cause is wifi issues. These can include too many people using the one channel, an underperforming network card etc...
A solution for improving Wi-Fi is to get a Wi-Fi adapter. It's basically an antenna to improve your PC's ability to get WiFi reliably.
If this all fails log into your router settings. Change the WiFi channel. Google how to do this.
Whilst in your router settings consider port forwarding any ports required for teams
I know I haven't gotten into detail here. Google how to do things if you don't know how.
I have the same issue with the Mac Client. Changing to a new channel or chat is very slow and typing a new message lags when on a new chat/channel quick significantly. It takes about 10-15 seconds before I can start typing a message. This issue seemed to start happening when they released the read/unread status indicators and there is no setting to even turn this "feature" off. I'm on 1.3.00.362 for the mac.
- Bmoney6Apr 16, 2020Copper Contributor
mattm02 I am also having these issues on macOS Mojave version: 10.14.6 (18G3020)
The chat is laggy and can take 1-6 seconds to render the text that I'm typing. I can also feel stutters in the application when receiving new messages. This is killing me, I absolutely hate the performance of MS Teams on macOS. Someone, please help me improve the performance of this piggy!
mac specs:
MacBook Pro (15-inch, 2019)
MS Teams version:
Microsoft Teams Version 1.3.00.8663. It was last updated on 4/15/20.- Jurgen BrouwerMay 22, 2020Brass Contributor
We are facing similar issues here. Bmoney6
We are experiencing huge input lag while typing in the chat. Somehow the app seems to be loading something or waiting for some kind of response. It can take up to 5 seconds to recover and then for a short amount of time the input works before breaking again.
Microsoft Teams Version 1.3.00.9271. It was last updated on 22/05/2020.