Forum Discussion
Default CallerID but still able to choose
Dear all, A customer of mine wishes to use a default CallerID but still be able to select an outgoing CallerID when placing a call. As far as I can tell this is not possible. The assigned CallerI...
BvdL79 you have an option in the caller ID policy to allow or disallow users to override the caller id . Override the caller ID policy: Allow users to override the settings in the policy that decide whether or not they display their number to the callee. This means that users can choose whether to display their caller ID
No it does't. It only enables the end user to override to call anonymously. And the end user must not be able to use their own direct number when calling out.
- what is your current called ID policy applied to on the users?
- Current Caller ID policy is the default.
End Users are able to select outgoing number because they are member of a CallQueue, that works.
When I assign a Caller ID policy to the end user it wil overrule. Doesn't matter what the end user is choosing. When "Override the caller ID policy" is enabled, the only difference is, is that the end users are able to call out anonymously.