Forum Discussion
Customized name display for Resource Account
Hello everyone,
we assigned a caller ID policy to the resource account, this does work, the outbound calls are signaling the company name / cnam / sip:from from the CallingLineIdentity.
Hi fbrem_uzh, unfortunately we still do not have a solution for the customized group names.
WJ_Analyst
Hello, you can create a new very basic CallingLineIdentity and assign it to the ressource account you use to make calls. The defined company name will be displayed to the call receivers.
New-CsCallingLineIdentity -Identity 'MyPolicyName' -CompanyName 'MyCompanyName'
Grant-CsCallingLineIdentity -Identity 'ressourceaccount' -PolicyName 'MyPolicyName'I finally was able to complete the steps you provided and I can confirm this resolved our issue. We are now able to add customized names for users making ourbound calls on behalf of a queue.
Your response is greatly appreciated.
Thank you!
Glad to hear that, well done! Could you mark my answer as the solution? Thank you!