Forum Discussion
Customized name display for Resource Account
WJ_Analyst I have the same issue. We are using Teams/Channels as answering resources for call queues. The agents are able to use their Microsoft Teams clients / Teams / Calls / dialpad to choose the outbound caller ID, however, it's using the account name, not the Display name. Our account names use a technical naming convention to identify their purpose however it doesn't look 'friendly' to PSTN callers.
I will investigate CID Naming options in PowerShell for resource accounts.
If you figure it out... let me know ; )
Hello everyone,
we assigned a caller ID policy to the resource account, this does work, the outbound calls are signaling the company name / cnam / sip:from from the CallingLineIdentity.
Hi fbrem_uzh, unfortunately we still do not have a solution for the customized group names.
WJ_Analyst
Hello, you can create a new very basic CallingLineIdentity and assign it to the ressource account you use to make calls. The defined company name will be displayed to the call receivers.
New-CsCallingLineIdentity -Identity 'MyPolicyName' -CompanyName 'MyCompanyName'
Grant-CsCallingLineIdentity -Identity 'ressourceaccount' -PolicyName 'MyPolicyName'I finally was able to complete the steps you provided and I can confirm this resolved our issue. We are now able to add customized names for users making ourbound calls on behalf of a queue.
Your response is greatly appreciated.
Thank you!
