Forum Discussion
Customized name display for Resource Account
Good day, I am struggling to customize a name display when a user makes an outbound call on behalf of a Resource Account. Currently our Resource Accounts are built with a display name of 'Compan...
WJ_Analyst I have the same issue. We are using Teams/Channels as answering resources for call queues. The agents are able to use their Microsoft Teams clients / Teams / Calls / dialpad to choose the outbound caller ID, however, it's using the account name, not the Display name. Our account names use a technical naming convention to identify their purpose however it doesn't look 'friendly' to PSTN callers.
I will investigate CID Naming options in PowerShell for resource accounts.
If you figure it out... let me know ; )