Forum Discussion
Create email from personal chat message
Hi Our IT Support team have a requirement to create an email (support ticket) from chat messages sent directly to them. We do try to get users to log incidents directly in the SD portal to to th...
If you are looking for a way that employees can contact support, via their teams client, then we have a few products that create the channel to support, monitor everything, and provide routing to agents. Our app, Instant Chime V5, can also provide some chat workflow and FAQS\AI assistance for self service.
If you are still looking for something, then you can take a look at some screen shots\demos here: https://www.chimev5.com/
This is a bit different than your scenario, but most of our customers are looking for one inbound channel, via MS Teams, to their support desk, and then our app will notify any available agent(s) of the inbound request. Our app also tracks all metrics, wait times, integrates with ticketing, and can send back an email to the user.
Peyton
Peyton
If you are still looking for something, then you can take a look at some screen shots\demos here: https://www.chimev5.com/
This is a bit different than your scenario, but most of our customers are looking for one inbound channel, via MS Teams, to their support desk, and then our app will notify any available agent(s) of the inbound request. Our app also tracks all metrics, wait times, integrates with ticketing, and can send back an email to the user.
Peyton
Peyton