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Could teams be used for Video calling between staff and Joe Public using a kiosk style device?
We have a need for customers to have video calls with some of our staff. As in, random Joes and Janes walking in off the street. In this scenario, the customer would arrive in person at our site an...
- No Problem Steve, I've seen the phone device at Ignite here: https://products.office.com/en-us/microsoft-teams/across-devices/devices/product?deviceid=215
It is a stand alone device that you could setup, and has video / screen viewing etc. You would just have your users call this phone to participate is how I would do it.
If you went the tablet route, you could just have an existing meeting that you always join for that room, but Chat would have to be not used since that would be persistent with the meeting.
To be honest, I would use a different system than Teams, like Zoom. This way, you would be up and running, users would just click on the link, and able to start asking away. How big is your organization? Why a small room to put them in?
Jenny8675 My first thought was Teams strictly because it's what we already have and use. However, 90% of our staff use it primarily for chat, and for some files. Use of teams for calling isn't widespread at this point, but it seemed like it would be simple to add.
I've joined Zoom meetings myself, but have no experience with the hosting side of it. When I've joined, it was done by clicking a URL that someone had emailed me or shared through another channel, effectively the same way that I would get access to a Teams meeting. Is there something about zoom that would make joining a call/meeting easier than Teams?
Our org has fewer than 500 employees, spread across about 8 or 9 locations. As for the rooms, it's not a matter of room size, just a private space. We want to enable a 1 to 1 private conversation between the customer and our employee.
- I dunno, I'm just thinking security. *shrugs* With Teams, you would have to enable guest access or put them on the same domain. With Zoom, you can add the link to your website and they can talk 1 on 1 with an employee from the comfort of their private home. Or they could still come into the facility and the device could be on a separate domain.
- I can start a meeting, get the Join meeting link and post it to a website for anonymous join as well technically if I wanted too :).