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Could teams be used for Video calling between staff and Joe Public using a kiosk style device?
We have a need for customers to have video calls with some of our staff. As in, random Joes and Janes walking in off the street. In this scenario, the customer would arrive in person at our site an...
- No Problem Steve, I've seen the phone device at Ignite here: https://products.office.com/en-us/microsoft-teams/across-devices/devices/product?deviceid=215
It is a stand alone device that you could setup, and has video / screen viewing etc. You would just have your users call this phone to participate is how I would do it.
If you went the tablet route, you could just have an existing meeting that you always join for that room, but Chat would have to be not used since that would be persistent with the meeting.
I mean you could setup that space with a meeting room device or stand alone phone with the web cam and on it.
You can also have a tablet not signed in and the teams app on it and join meetings via join links.
You can also have a tablet not signed in and the teams app on it and join meetings via join links.
Can you elaborate a bit further on these options? When you say a meeting room device, are you talking about a Teams room system?
For the stand alone phone and webcam, you mean just any ol' speakerphone, separate from the webcam, or are there stand alone phones that are capable of connecting to a webcam and making video calls?
Tablets joining to meetings are an option we're considering, but how to present the meeting links to the tablet is a question. It may come down to just signing the tablet into a meeting and leaving it going all day long.
I hate to sound like I'm asking someone to provide me all the answers, I am definitely trying to research this on my own. It just came up out of nowhere, thrown in my lap along with instructions to drop everything else and make this my top priority.
- No Problem Steve, I've seen the phone device at Ignite here: https://products.office.com/en-us/microsoft-teams/across-devices/devices/product?deviceid=215
It is a stand alone device that you could setup, and has video / screen viewing etc. You would just have your users call this phone to participate is how I would do it.
If you went the tablet route, you could just have an existing meeting that you always join for that room, but Chat would have to be not used since that would be persistent with the meeting.ChrisWebbTechI had looked at a few other phones, but saw no mention of video, so I was thinking that Teams desk phones didn't do video calling. At a glance, this phone seems like it might be ideal for our scenario. Do you happen to know if any other teams phones support video, either built in or with an external web cam attached? (As of right now, I'm considering all options regardless of price, but when I present initial options to management I'll get a better idea of what they're willing to spend.)
I assume this would need some level of phone system license, maybe as a common area phone? Would it need a calling plan, if it were only to be used for internal calling?
- That unfortunately I do not know for sure since I don't have those actual devices to test it out. But if a phone doesn't need to make actual calls, or receive a transferred external call, just a regular user with a minimal Teams licenses you would think would work. Worse case a Phone System License would def. work.
That's the only phone I've seen like this that is released. I'm sure more are coming but haven't seen them yet. When I saw your scenario this is the first thing that came to mind since it includes everything in a phone "private like" format.