Forum Discussion

AlistairKeay1's avatar
AlistairKeay1
Brass Contributor
Jul 23, 2021
Solved

Common Area Phone License and Meeting Rooms \ SignInMode

Key questions 1. Is it supported to use a CAP license with a conference phone? (And critically have the conference phone show the calendar) 2. If the above is still supported (which has been my exp...
microsoft teams
User Interface
  • Ruslan_Bakharev's avatar
    Ruslan_Bakharev
    Jul 28, 2021

    You seems to be using the latest firmware on the phone and Microsoft did another "great" solution to take your money.
    https://m365log.com/teams/enforcement-of-licenses-on-teams-phones/
    Now phones with the latest firmware are enforcing signin via based on license plan assigned to account.
    Before this time it was possible to use normal Common Area Phone without CAP ipphonepolicy which was the solution for the main issue with CAP interface >> speed dials.
    And microsoft was telling that they will add speed dial for CAPs.
    Well, they've found different approach. Now you have to pay more for another bundle of license (which one? good question) and CAP license becomes quite useless.
    If you want you can try to downgrade one of your phone (factory reset afterwards is must).
    With old teams agent in the firmware it should not change the interface automatically.

AlistairKeay1's avatar
AlistairKeay1
Brass Contributor
Jul 27, 2021

My observed behaviour is as follows

  1. Account created, common are phone license allocated and TeamsIpPhonePolicy, SignInMode set to MeetingSignIn
    1. Phone signs in
    2. The phone switches to "CommonAreaPhoneSignIn" mode. This is also seen in the logs from the phone. ie MS are sending this parameter.  Key is the setting configured via grant-CsTeamsIPPhonePolicy is not honoured.
  2. License on the account is changed to "Microsoft Teams Rooms Standard" (Only change)
    1. The phone switches to "MeetingSignIn" mode 
  3. Changing the license back to common are phone license
    1. After 24 hours the phone flips back to "CommonAreaPhoneSignIn"

All I can conclude is that there is a change in behaviour.
If you are putting a conference phone in a meting room (Yealink CP960, Poly Trio c60 etc) you have to assign a "Microsoft Teams Rooms Standard".
Using a CAP license MS is locking to "CommonAreaPhoneSignIn" mode

I would love to hear what other people experience _ is this a fault or a license shift in position from MS.

PeterRising's avatar
PeterRising
MVP
Jul 27, 2021
I would recommend opening a ticket with Microsoft as the next step and ask them to confirm the position with this.
  • AlistairKeay1's avatar
    AlistairKeay1
    Brass Contributor
    Jul 28, 2021
    I have and initial response is not encouraging… along the lines of we are not trained to support phones.. talk to the vendor etc.
    I did point out if teams stops working on an iPhone do I talk to apple? etc..