Common area phone account presence

Hello All,

The fix for this issue in our setup was to make sure you have a Common Area Phone Configuration Policy.

The policy settings should have the following:

1. Under the General
   1. make sure that "Set device lock" and "Enforce device lock" are turned off.
   2. Set your Language, time zone, Date Format, and Time format.
   3. The rest of this section can be left at default settings.
2. under Calling Settings:
   1. Turn on "Advanced calling".
   2. Everything else should be turned off.
3. Under Device Settings:
   1. Everything can be left to default.
4. Under Network Settings:
   1. Everything can be left to default.

Once you have created the CAP Configuration Policy make sure to assign it to your CAP devices.

This information was provided via a couple cases, one with Microsoft Teams Support and another with Yealink Support.

I hope this helps!

Take care!