Common area phone account presence

IanG562 We have about 20 locations using 4 CAP accounts on YeahLink phones with Presence-based routing. It has been working fine for over a year. Suddenly, two branches started reporting that some phones were no longer ringing. Upon investigation, I realized they were going to "away" automatically. There must be some change recently that caused this new behavior. I'm trying to determine if changing anything in the ip-phone policy will make a difference, and I've opened a ticket about it. I suggest anyone on this thread open a ticket as well, because this seems to be a rare and specific setup issue, and is easily confused with other more general presence issues.