Forum Discussion
Common area phone account presence
We have a new non-profit client which needs a front desk phone manned by volunteers. However, they don't always have volunteers and they work remotely only a couple of days at week.
So my plan was to put an CAP first in a Serial routing Call Queue. If there are no volunteers or if it's "virtual office day", it will be marked as Away/Busy/DND, etc and from there the call queue will go down the line of staff members until it reaches voicemail.
From this conversation it's not clear that will be a viable option. Can you please confirm that if that doesn't work, creating a user with calling plan has worked for you?
Thank you!
Sorry I am not familiar enough with calling plans as we use direct routing.
- crosstechyAug 28, 2024Copper Contributor
IanG562 MChevalier13 jacobjones Thank you for the reply. This seems like such a great system. It sucks that it's only good in theory. Your feedback is very helpful for me to make decisions!
- MChevalier13Sep 11, 2024Copper Contributor
Greetings crosstechy, et al,
After months of trying to figure this Common Area Phones Teams Presence Status with "Presence-based routing" in the Call Queue turned on, I finally have a fix for this!! It is stupidly simple, and horribly obscure. Here are the steps:
- Log into Teams Admin Center (https://admin.teams.microsoft.com/).
- Go to Teams devices > Phones
- Select the "Configuration profiles" tab. (This is only for Common Area Phones.)
- Create a config profile by clicking the '+ Add' button.
- Set the defaults you want for your Common Area Phones, but make sure that "Advanced calling" is turned on.
- Save your profile.
- To assign the Configuration Profile to a Common Area Phone, you must go back to the "All phones" or "Common area phones" tabs.
- Hover to the left of the common area phone(s) you are wanting to assign the configuration profile to and check the box.
- Select the "Assign configuration" option.
- In the popout menu type the name of the configuration profile.
- In the dropdown menu, select the configuration profile.
- Click the 'Apply' button.
After a few minutes the Configuration Profile will apply to the common area phone(s) and you can now leave the "Presence-based routing" in a Call Queue turned on.
CRAZY simple, right?!?! 😡
I hope this helps everyone!!
Also here are a couple articles that the Microsoft support agent provided me about this issue.
https://learn.microsoft.com/en-us/microsoftteams/set-up-common-area-phones
Microsoft Teams Advanced Calling and Beyond - Microsoft Community Hub
Take care,
MChevalier13