Forum Discussion
Common area phone account presence
Hello Everyone, I have a few CAP accounts setup and only have them logged into Yealink MP54s. Most of them I notice the account status on the phone is Available (Green). However, I have a few t...
Do you know if there has been any update on this?
We have a new non-profit client which needs a front desk phone manned by volunteers. However, they don't always have volunteers and they work remotely only a couple of days at week.
So my plan was to put an CAP first in a Serial routing Call Queue. If there are no volunteers or if it's "virtual office day", it will be marked as Away/Busy/DND, etc and from there the call queue will go down the line of staff members until it reaches voicemail.
From this conversation it's not clear that will be a viable option. Can you please confirm that if that doesn't work, creating a user with calling plan has worked for you?
Thank you!
We have a new non-profit client which needs a front desk phone manned by volunteers. However, they don't always have volunteers and they work remotely only a couple of days at week.
So my plan was to put an CAP first in a Serial routing Call Queue. If there are no volunteers or if it's "virtual office day", it will be marked as Away/Busy/DND, etc and from there the call queue will go down the line of staff members until it reaches voicemail.
From this conversation it's not clear that will be a viable option. Can you please confirm that if that doesn't work, creating a user with calling plan has worked for you?
Thank you!
crosstechy, your Common Area Phone's Presence Status will go into "Away" mode. However, if you always want that phone to ring no matter what, then you need to turn off "Presence-based routing" in the Call Queue. Just be aware that doing this means other users that are part of this Call Queue cannot opt-out (.i.e., stop inbound calls) even if they change their Teams status.