Forum Discussion
Common area phone account presence
Hello Everyone, I have a few CAP accounts setup and only have them logged into Yealink MP54s. Most of them I notice the account status on the phone is Available (Green). However, I have a few t...
We recently setup Teams Phones for ourselves and one of our clients, and we are seeing this same issue. I have a ticket open with Microsoft Teams Support and they guided me to this help request indicating that this issue might be with the Yealink phones we are using. I have tried to find a PowerShell cmdlet that would allow me to set the CAP accounts Teams Presence status permanently to "Available", but as of yet have not found one that works. i can use the Get-MgCommunicationPresence cmdlet to see the current status of the CAP account.
Connect-MgGraph -Scopes Presence.Read.All,User.Read.All
$TeamsUser = Get-MGUser -Userid email address removed for privacy reasons
Get-MgCommunicationPresence -PresenceId $TeamsUser.Id | Select-Object Activity, Availability
Connect-MgGraph -Scopes Presence.Read.All,User.Read.All
$TeamsUser = Get-MGUser -Userid email address removed for privacy reasons
Get-MgCommunicationPresence -PresenceId $TeamsUser.Id | Select-Object Activity, Availability
MChevalier13 Thats a good find using Graph/PowerShell. I never found a fix for this and still see our Yealink phones randomly switch to Away at time. The only solution that is working for us to moving away from Teams Presence-Based Routing.
From what I understand the MS Teams Presence API is not really reliable when it comes to call queues. I am even seeing presence sync issues within our MS certified call center solution. Our users Teams presence will be Available after a call, but the call center solution still shows them as In a Call a few mins after they hang up.
- IanG562, I have noticed the same delay. I'm also seeing a randomly long delay when sending restarts, sign-out, sign-in, configuration, and/or updates to the various phones. Sometimes I have seen a simple restart take a day to process. Currently all of our phones are Yealink, so I cannot speak on any other manufacture's devices.
I find the lack of quick control of the phones, and the fact that Microsoft keeps deprecating PowerShell cmdlets, very frustrating.
I found out from the case I have open that the Get-MgCommunicationPresence is in beta and there is no Set-MgCommunicationPresence at this time. SO, turning off the Teams Presence-Based Routing in the Call Queues is the only thing working for us as well, but this may cause an issue, if someone is on vacation and does not want to receive calls from a call queue, as we would have to remove that user from the call queue while they are on vacation, then add them back.