Forum Discussion
Common area phone account presence
Hello Everyone, I have a few CAP accounts setup and only have them logged into Yealink MP54s. Most of them I notice the account status on the phone is Available (Green). However, I have a few t...
We have the same issue with our CAP phones and have been unable to find a solution.
Hi eaadmin
I could not find a fix either. I ended up creating new user account and licensing them for Teams. It does come at a cost but since I did that the phones have stayed Available all the time.
I would be interested in finding out if anyone uses a CAP account that stays Available all the time while only signed into a phone.
IanG562 We have about 20 locations using 4 CAP accounts on YeahLink phones with Presence-based routing. It has been working fine for over a year. Suddenly, two branches started reporting that some phones were no longer ringing. Upon investigation, I realized they were going to "away" automatically. There must be some change recently that caused this new behavior. I'm trying to determine if changing anything in the ip-phone policy will make a difference, and I've opened a ticket about it. I suggest anyone on this thread open a ticket as well, because this seems to be a rare and specific setup issue, and is easily confused with other more general presence issues.
- hello, I have the same issue. Did you have any answer from MS?
