Forum Discussion
Common area phone account presence
Hello Everyone, I have a few CAP accounts setup and only have them logged into Yealink MP54s. Most of them I notice the account status on the phone is Available (Green). However, I have a few t...
Hi IanG562
I don't know of a way on the Phones to keep changing the status. But even if the Phone goes into the Away mode they should still be able to receive the call in that presence.
In the Away mode are the Common Area Phones not receiving calls?
With Regards,
Satish U
Hi thanks for the reply. Unfortunately no they are not receiving calls in that Away state. This is because I have Presence Based Routing enabled but I need it on as there are other agents who are taking calls from the queue. I was assuming common area phone account would not have a presence status when they are only signed into a phone.
But I must be mistaken. I was just hoping there was a setting on a policy setting I could use to keep them on Available or disable presence.
But I must be mistaken. I was just hoping there was a setting on a policy setting I could use to keep them on Available or disable presence.
- Hello, I am also experiencing the same issue with a similar configuration. Our Audiocodes teams phones are sometimes going away or offline when looking at the call queue, but on the devices they show available. Im looking forward to see if someone has a solution to this issue.
