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Lucian_C's avatar
Lucian_C
MCT
Dec 13, 2023

Classic Teams Version 1.6.00.33862 (64-bit) last updated on 12/6/2023 breaks video feed

Hello, On the last Teams update on 6th December 2023 my video is no longer working. If I'm using the "new Teams" the video is working just fine. In other applications Webex/Zoom the video is workin...
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Lucian_C's avatar
Lucian_C
MCT
Dec 14, 2023

Hello Deleted ,

 

And thank you for your time.

 

My system, Teams and drivers (nVidia) are up to date and web version of Teams is also working without any problem.

 

My privacy camera settings allow both "Microsoft Teams (work or school)" and from section "Let desktop apps access your camera" also the "Microsoft Teams classic". I have even switched them off and on again because I have found some articles recommending this.

 

About "disabling GPU hardware acceleration", I don't know how this would help or how to do this only on "Classic Teams" as web Teams is working, "new Teams" is also working and all the other "meeting applications" have no issues... so the problem is related directly/only to "classic Teams" app where no preiew available (even in meeting)

 

 

Any other ideas?

 

Kind Regards,

Lucian

Anonymous's avatar
Anonymous
Dec 14, 2023

HelloLucian_C 

 

Thank you very much for your email response.

 . Disable GPU Hardware acceleration
    1. In Teams, click your icon/photo.
    2. Choose Settings.
    3. In Settings, in tab general, enable Disable GPU hardware acceleration.
    4. While you're here, also disable Register Teams as the chat app for Office…
    5. Restart Teams. Please note that Teams runs in the background.

 

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  1. While you're here, also disable Register Teams as the chat app for Office…
  2. Restart Teams. Please note that Teams runs in the background.