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Lucian_C's avatar
Lucian_C
MCT
Dec 13, 2023

Classic Teams Version 1.6.00.33862 (64-bit) last updated on 12/6/2023 breaks video feed

Hello, On the last Teams update on 6th December 2023 my video is no longer working. If I'm using the "new Teams" the video is working just fine. In other applications Webex/Zoom the video is workin...
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Deleted's avatar
Deleted
Dec 14, 2023

HelloLucian_C 

welcome to the Microsoft community, my name is Recep I'll be happy to help you today.

I understand that classic teams break video feed. I suggest you try the following. 

1.  Please make sure your Teams and System are up to date.

2.  Go to Windows Settings > Privacy > Camera and check whether the option Allow apps to your camera and Allow desktop apps to your camera are turned on.

3.  Please check whether you can have a video call in https://teams.microsoft.com/. 

4.  Update all of your drivers. To do that, the steps are as follows:

  a. Right click on Starthttps://filestore.community.support.microsoft.com/api/images/519176c3-e5df-4873-9d7e-ff1543345665?upload=true button and select Device Manager.

  b. In Device Manager, under Cameras, right-click on your camera/webcam from the list and select Update driver.

  c. You may find a pop-up window will appear that asks whether to Search automatically for the updated driver software or Browse my computer for driver software. You can choose the first one. If any driver updates are available, it will be automatically installed.

Also Disable GPU hardware acceleration

 

If I have answered your question, please mark your post as Solved

If you like my response, please give it a Like :smile:

Appreciate your Kudos! Proud to contribute! ðŸ™‚

 

  • Lucian_C's avatar
    Lucian_C
    MCT
    Dec 14, 2023

    Hello Deleted ,

     

    And thank you for your time.

     

    My system, Teams and drivers (nVidia) are up to date and web version of Teams is also working without any problem.

     

    My privacy camera settings allow both "Microsoft Teams (work or school)" and from section "Let desktop apps access your camera" also the "Microsoft Teams classic". I have even switched them off and on again because I have found some articles recommending this.

     

    About "disabling GPU hardware acceleration", I don't know how this would help or how to do this only on "Classic Teams" as web Teams is working, "new Teams" is also working and all the other "meeting applications" have no issues... so the problem is related directly/only to "classic Teams" app where no preiew available (even in meeting)

     

     

    Any other ideas?

     

    Kind Regards,

    Lucian

    • Deleted's avatar
      Deleted
      Dec 14, 2023

      HelloLucian_C 

       

      Thank you very much for your email response.

       . Disable GPU Hardware acceleration
        1. In Teams, click your icon/photo.
        2. Choose Settings.
        3. In Settings, in tab general, enable Disable GPU hardware acceleration.
        4. While you're here, also disable Register Teams as the chat app for Office…
        5. Restart Teams. Please note that Teams runs in the background.

       

      If I have answered your question, please mark your post as Solved

      If you like my response, please give it a Like :smile:

      Appreciate your Kudos! Proud to contribute! ðŸ™‚

       

      1. While you're here, also disable Register Teams as the chat app for Office…
      2. Restart Teams. Please note that Teams runs in the background.


      • Lucian_C's avatar
        Lucian_C
        MCT
        Dec 15, 2023

        Hello Deleted ,

         

        And thank you again for your time explaining how to find the "Disable GPU hardware acceleration" in Teams.

        Unfortunately, even restarting the PC, no video on "classic Teams". 😟

        All the other apps don't have any issue.

        Is there any way to roll back to an older version of Teams (prior december 6th)?

         

        L.E.: I have even used the https://github.com/asheroto/UninstallTeams to "clean uninstall" Teams... but after reinstalling I have the same issue.

         

        Kind Regards,

        Lucian

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