Forum Discussion
Chat: Guest Became External; Now What?
The reason why her presence no longer shows up is because she is very likely using her own tenant when she logs into Teams. Before she had Teams herself, she would log into your team as a guest and 'live' in there. To see files and share docs, one of you needs to be in the others tenant since that is where those documents are stored.
If you want her in yours, she needs to switch tenants to access them. If she will put you in hers, you'll just need to switch tenants when you want to access files she is storing. I hope that helps.
More information located in docs: https://docs.microsoft.com/en-us/microsoftteams/manage-guests
The reason why her presence no longer shows up is because she is very likely using her own tenant when she logs into Teams. Before she had Teams herself, she would log into your team as a guest and 'live' in there. To see files and share docs, one of you needs to be in the others tenant since that is where those documents are stored.
If you want her in yours, she needs to switch tenants to access them. If she will put you in hers, you'll just need to switch tenants when you want to access files she is storing. I hope that helps.
More information located in docs: https://docs.microsoft.com/en-us/microsoftteams/manage-guests
Hi. Thank you. Your explanation makes perfect sense. Since you're with MSFT, I'll add a comment here about the functionality that's involved.
If Person A and Person B are common collaborators, then they might have various teams in one tenant or the other, depending on the project and the nature of their relationship. But they will also want to chat about upcoming projects; the status of a new employee; availability for an upcoming project; whatever. It is essentially impossible to have those types of "connective communication" (yes, you can use that phrase) when there are parallel and disconnected chat channels. What makes sense for a team does not make sense for chat. In my case, for example, as more of my externals adopt Teams, the chat tab becomes increasingly useless, because they are in their own tenant and I'm in mine.
