Forum Discussion
andrewinwlg
May 28, 2023Copper Contributor
Channel analytics post count doesn't include email integrations
Hi, we have a Teams channel dedicated to support alerts that can be raised from various different systems, via either webhooks or email integrations. It would be handy to see the number of alerts generated over time, which is what I thought the per-channel Analytics would give us. However, it shows zero posts for the alerts channel, presumably because all the posts are from non-humans.
Is this deliberate or an oversight? While I can see the intention may be to show human engagement in the channels, it's also very useful to be able to see system generated posts. At the very least there should be some checkbox or other method to see total message counts in each channel, including system-generated posts.
Thanks!!!
- MarkA-GBrass ContributorMe too. Would be useful to estimate workload.
- andrewinwlgCopper Contributor
In case I wasn't clear what I meant, I have a channel with lots (hundreds in the last week) of messages in it. All of them were sent either by email or webhooks. But when I go to Channel Analytics, this is what I see. This is a bug, it should not show 0 posts. If noone in this forum can help, how do I file a bug?
- andrewinwlgCopper Contributor
Bump. Anyone from product/support teams in this community? Thanks!
- fishbaIICopper Contributor
andrewinwlg bumpp. i have the same question, did you manage to get any response or clarity?