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andrewinwlg's avatar
andrewinwlg
Copper Contributor
May 28, 2023

Channel analytics post count doesn't include email integrations

Hi, we have a Teams channel dedicated to support alerts that can be raised from various different systems, via either webhooks or email integrations.  It would be handy to see the number of alerts generated over time, which is what I thought the per-channel Analytics would give us. However, it shows zero posts for the alerts channel, presumably because all the posts are from non-humans.

 

Is this deliberate or an oversight?  While I can see the intention may be to show human engagement in the channels, it's also very useful to be able to see system generated posts.  At the very least there should be some checkbox or other method to see total message counts in each channel, including system-generated posts.

 

Thanks!!!

  • andrewinwlg's avatar
    andrewinwlg
    Copper Contributor

    In case I wasn't clear what I meant, I have a channel with lots (hundreds in the last week) of messages in it. All of them were sent either by email or webhooks. But when I go to Channel Analytics, this is what I see.  This is a bug, it should not show 0 posts.  If noone in this forum can help, how do I file a bug?

    • andrewinwlg's avatar
      andrewinwlg
      Copper Contributor

      Bump. Anyone from product/support teams in this community? Thanks!

      • fishbaII's avatar
        fishbaII
        Copper Contributor

        andrewinwlg bumpp. i have the same question, did you manage to get any response or clarity?

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