Forum Discussion

WillLeaf's avatar
WillLeaf
Copper Contributor
May 21, 2020

Changed Tenant now can't log in to Teams

Hi I'm having issues accessing Teams.

I registered for a trial a while back with a different organisation but now wanted to use it with a different org.  I discovered a thread that advised deleting the previous tenant in Azure?  So I tried that and added a new tenant for the new org (stmkr.org) .  Now I can't register under teams using that email - I get this error:

stmkr.org isn't in our system. Make sure that you typed it correctly.

 

elsewhere I've had this error come up:

 

Sign in

Sorry, but we’re having trouble with signing you in.

 
AADSTS90002: Tenant '093b6ffa-e357-4677-b0a0-8b8d574ebe9b' not found. This may happen if there are no active subscriptions for the tenant. Check to make sure you have the correct tenant ID. Check with your subscription administrator.
 
Troubleshooting details
If you contact your administrator, send this info to them.
https://login.microsoftonline.com/093b6ffa-e357-4677-b0a0-8b8d574ebe9b/oauth2/authorize?response_type=id_token&client_id=5e3ce6c0-2b1f-4285-8d4b-75ee78787346&redirect_uri=https%3A%2F%2Fteams.microsoft.com%2Fgo&state=5ebe7c05-d227-4e59-b1f9-743e115c738d&&client-request-id=66c13dea-68cf-4c1b-99f4-ae60f31451ab&x-client-SKU=Js&x-client-Ver=1.0.9&nonce=a2cb3e9d-452a-4d24-96f5-eaa3f0277bda#
Request Id: 2bf5dc63-f47d-44ff-ae48-a5cffa4bd100
Correlation Id: 66c13dea-68cf-4c1b-99f4-ae60f31451ab
Timestamp: 2020-05-21T11:14:47Z
Message: AADSTS90002: Tenant '093b6ffa-e357-4677-b0a0-8b8d574ebe9b' not found. This may happen if there are no active subscriptions for the tenant. Check to make sure you have the correct tenant ID. Check with your subscription administrator.
Advanced diagnostics: https://login.microsoftonline.com/common/debugmode
If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help to troubleshoot the issue.


 
Any help much appreciated!
microsoft teams

3 Replies

  • breakfix_ninja's avatar
    breakfix_ninja
    Copper Contributor
    May 21, 2020

    WillLeaf 

     

    That error correspond to a non-existent state of your domain in Microsoft 365.

     

    A few things you need to get back to me with

     

    • Exact date and time the tenant is created or subscribed to a trial version?
    • Exact product and trial name you've subscribed too?
    • When subscribing to M365 you were given a default domain + the alias you created with (ceo@domain.onmicrosoft.com) are you able to access it using Teams?
    • How about access https://portal.office.com/adminportal/home#/homepage using the onmicrosoft account?

    ----------------------------------------------------------------------------------------------------

    Note: I do this on my free time to help foster the cloud community. Please also mark my response accordingly.

     

    BFN

    • WillLeaf's avatar
      WillLeaf
      Copper Contributor
      May 22, 2020

      Thanks very much breakfix_ninja 

      • Sorry I don't know when I exactly set that domain up - probably a year ago at least.
      • It was MS Teams I was using.
      • admin@BrentDeanery.onmicrosoft.com
      • I get the same error accessing the portal - doesn't recognise my email address on the system.

      I'm really happy to delete the whole thing and start again as I have no subscriptions or data associated with the account.  I just don't want to have to wait 1-2 months to turn it around!

       

      Thanks again for any help you can give.

       

      Will

      • breakfix_ninja's avatar
        breakfix_ninja
        Copper Contributor
        May 23, 2020

        WillLeaf 

         

        It seems like the onmicrosoft.com domain is non-existent as well. Look i've tried signing it up and it is (was) showing available. Probably it already run it course and got deleted otherwise the tenant you've created didn't really pushed through.

         

         

        Since the domain (stmkr.org) and the onmicrosoft.com is non-existent, my suggestion is to just click the link below and sign up with the same information.

         

        https://signup.microsoft.com/

         

        Polite as usual,

        BFN

         

         

        ----------------------------------------------------------------------------------------------------

        Note: I do this on my free time to help foster the cloud community. Please also mark my response accordingly.

Resources