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Jesterize's avatar
Jesterize
Copper Contributor
Sep 26, 2022

Change the gender of an existing Auto Attendant

Is there a way to switch the gender of an existing Auto Attendant? Looking at the Get-CSAutoAttendant, it shows that the VoiceID is set to Male. The client would like it to be female. Looked at Set-CSAutoAttendant and Update-CSAutoAttendant, but neither allows for that particular parameter. Does anyone know how this might be done?

  • Does anyone know why the English US voice gender is male for Auto Attendants and female for Call Queues?  Or more importantly, how might we change this default behaviour for all future call flows?
    Do we really need to resort to PowerShell for each and every US English call flow to create consistency?

  • ArunBaranwal's avatar
    ArunBaranwal
    Copper Contributor
    Added the Identity of AA where we want to make changes and it works for me:

    $autoAttendant=Get-CsAutoAttendant -Identity 706118-38bd-41ed-bb25-b558eaffdce3
    $autoAttendant.VoiceID = "Female"
    Set-CsAutoAttendant -Instance $autoAttendant
    • DWFL1's avatar
      DWFL1
      Brass Contributor
      Thank you, this worked for me as well
  • I was able to change it using this

    $autoAttendant=Get-CsAutoAttendant
    $autoAttendant.voiceid = "Female"
    Set-CsAutoAttendant -Instance $autoAttendant
    • DWFL1's avatar
      DWFL1
      Brass Contributor
      I tried this but voiceID does not show as one of the available options in $autoAttendant.voiceid = "Female"

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