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FourWideJK's avatar
FourWideJK
Copper Contributor
Dec 22, 2020

Can't Log Into Teams

Yesterday I logged out of teams by mistake and when I went to log in I couldn't remember my password so I reset it. Now when I log in it says it don't have access to that team, it list the other teams I've been invited to but then wont let me access them.  I am still logged into my account on my phone and can see the different teams. I have tried uninstalling and reinstalling teams a couple of times on my computer today but still get the same errors

Any help would be appreciated as I need to get on a meeting tomorrow morning.

Mike

 



How-to
microsoft teams

3 Replies

  • FourWideJK's avatar
    FourWideJK
    Copper Contributor
    Dec 22, 2020

    Ok I think I have it figured out somewhat, 

     

    When I log in online it asks if I want to go to the Business or Personal Account, Im not sure how I have both set up but it works online when I select the personal account, but not when I select the business account. 


    Is there a way to select which one the desktop app uses ?  

     

    Thanks,

    Mike

     

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Dec 22, 2020
    Hi, make sure you’re using the tenant/org. you’re supposed to use. Look at the top right corner to see which one’s selected.
    • FourWideJK's avatar
      FourWideJK
      Copper Contributor
      Dec 22, 2020

      ChristianBergstrom Hi, Thanks for you reply,  It says " You don't have access to the xyz org in Teams. Select another org, or contact your admin for details. "  but if I click on one of my invited orgs it will allow me in, if I click on the other it says it the same as if I go to my org.