Forum Discussion

amenizi

Copper Contributor

Aug 20, 2020

Solved

Can't create MS Teams account using the same ID for a deleted account

It shows me an error, " Something went wrong", Any help for this annoying issue? Common MS what is that!

microsoft teams

Settings

PeterRising
Aug 20, 2020
amenizi

Hi, how long ago was the old user deleted? It will stay in the Deleted Users folder for 30 days after deletion so you may recover it if needed. After 30 days it will be permanently purged. In the meatime, you would not be able to create a new account with the same ID.

You can manually purge the deleted account if needed using PowerShell. You can check out how at https://practical365.com/exchange-server/permanently-remove-deleted-users-office-365/

PeterRising

MVP

Aug 20, 2020

amenizi

Hi, how long ago was the old user deleted? It will stay in the Deleted Users folder for 30 days after deletion so you may recover it if needed. After 30 days it will be permanently purged. In the meatime, you would not be able to create a new account with the same ID.

You can manually purge the deleted account if needed using PowerShell. You can check out how at https://practical365.com/exchange-server/permanently-remove-deleted-users-office-365/