Forum Discussion
Can't access my own organisation
Hi
I used Teams over the summer to support a couple of different clients. I set up my own Teams account with my company name associated with my email address. This didn't then turn out to work as they had their own instance in-house and wanted to add me as a guest to their Teams - using the same email address.
Now I try to log in to Teams and am told I don't have access to my own company account - only theirs...and it keeps on saying it needs to 'switch account' and I'm confused as its saying my Microsoft email is linked to two account - one I set up myself and one that "my IT department" set up - I have no IT department.
Clearly somehow wires are crossed but I can't uncross them - any advice?
To complicate things even further I'm a Mac user on Safari - and Teams doesn't like Safari so I'm having to use Chrome or the App - the app won't open at all - just spinning wheel - and yes I've deleted the app and reloaded it AND tried to log into Teams via Chrome.
20 Replies
Rachel_Jackson Hi, don't I think I understand exactly, but to start with do this using Incognito session as you don't want mixed up credentials.
If you have a Teams free org. you can manage it yourself https://portal.azure.com
If you are a guest user at other organizations I suggest you leave them using the "Access Panel" option.
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/leave-the-organization
If you can't leave the org. you'll have to reach out the concerned admin to remove your guest account from their Azure AD (and the Azure AD recycle bin as well). There's a 24 hour delay before permanent deletion of the account.
You should also sign in to your personal account settings (the personal email address) to verify that you're not using any aliases or associated addresses to remove any link between them.
ChristianBergstrom thank you for the reply. When I try and leave the organisation of a client I get the unhelpful message
"an unexpected error has occurred"
I have contacted my clients support people.
- me too
I'll try that
Oddly I now find I have two Microsoft accounts - both associated with the same email address so maybe that's why Teams is confused ChristianBergstrom
- Re: Can't access my own organisation
I tried to leave the organisation...it took me took their page and made me give a texted code - and then said unexpected error...and I'm stuck
Also it then starts asking me about becoming the admin and a whole host of tech stuff I don't understand? Who the hell is the admin if I'm not?
Rachel_Jackson Thank you for raising. I have had exactly the same issue in the same circumstances.
I am using a HP Laptop with Windows 10 so should not had the platform comatability issues mentioned in the last para.
I too would need to know what the fix for this is.
