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Rachel_Jackson's avatar
Rachel_Jackson
Copper Contributor
Sep 22, 2020

Can't access my own organisation

Hi   I used Teams over the summer to support a couple of different clients.  I set up my own Teams account with my company name associated with my email address.  This didn't then turn out to work ...
microsoft teams
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Sep 22, 2020

Rachel_Jackson Hi, don't I think I understand exactly, but to start with do this using Incognito session as you don't want mixed up credentials.

 

If you have a Teams free org. you can manage it yourself https://portal.azure.com

 

If you are a guest user at other organizations I suggest you leave them using the "Access Panel" option.

https://docs.microsoft.com/en-us/azure/active-directory/external-identities/leave-the-organization

 

If you can't leave the org. you'll have to reach out the concerned admin to remove your guest account from their Azure AD (and the Azure AD recycle bin as well). There's a 24 hour delay before permanent deletion of the account.

 

You should also sign in to your personal account settings (the personal email address) to verify that you're not using any aliases or associated addresses to remove any link between them.

  • Francis_Gresham's avatar
    Francis_Gresham
    Copper Contributor
    Sep 22, 2020

    ChristianBergstrom thank you for the reply. When I try and leave the organisation of a client I get the unhelpful message 

     

    "an unexpected error has occurred"

     

    I have contacted my clients support people.

     

     

    • Rachel_Jackson's avatar
      Rachel_Jackson
      Copper Contributor
      Sep 22, 2020
      me too
  • Rachel_Jackson's avatar
    Rachel_Jackson
    Copper Contributor
    Sep 22, 2020

    I'll try that

     

    Oddly I now find I have two Microsoft accounts - both associated with the same email address so maybe that's why Teams is confused  ChristianBergstrom 

    • Rachel_Jackson's avatar
      Rachel_Jackson
      Copper Contributor
      Sep 22, 2020
      Re: Can't access my own organisation
      I tried to leave the organisation...it took me took their page and made me give a texted code - and then said unexpected error...and I'm stuck

      Also it then starts asking me about becoming the admin and a whole host of tech stuff I don't understand? Who the hell is the admin if I'm not?
      • Francis_Gresham's avatar
        Francis_Gresham
        Copper Contributor
        Sep 22, 2020

        Rachel_Jackson Agreed this is a poor user experience for small business that does not have and IT department. It was not made clear that there would be consequences of using my company email within the Azure AD of another organisation. 

    • Rachel_Jackson's avatar
      Rachel_Jackson
      Copper Contributor
      Sep 22, 2020
      I tried to leave the organisation...it took me took their page and made me give a texted code - and then said unexpected error...and I'm stuck

      What is an Incognito session?
      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        Sep 22, 2020

        Rachel_Jackson Hi, see this page https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en&oco=0

         

        If you're not able to leave the org. then reach out to the org. that you're a guest user.