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KatMelloMitch's avatar
KatMelloMitch
Copper Contributor
May 06, 2020

Cannot Join Teams Meeting via Desktop Client on Mac

Hello. I have been successfully using Teams via the desktop app on my Macbook for the last two months.  Starting suddenly last week, I can no longer join a call/meeting. I am getting a "cannot connec...
meetings
microsoft teams
PeterRising's avatar
PeterRising
MVP
Oct 19, 2020

Echo_g 

 

Are your MacBooks up to date with the latest Mac OS and also up to date Teams client?

hwashcraft's avatar
hwashcraft
Copper Contributor
May 13, 2021

My Mac systems are up to date.  About a week or so ago, the Teams app suddenly stopped connecting. All other internet services work and I can connect to Teams using iOS or using the web version.  It is only the app that doesn't work.  I tried completely deleting the app, reinstalling, and it did work once, but then stopped connecting.  Only the Teams app is affected.  Cisco, Citrix, Podio, Zoom, Google Meet, Bluejeans and others work fine. PeterRising 

  • Amane1665's avatar
    Amane1665
    Copper Contributor
    Feb 05, 2022

    hwashcraft did you ever figure this out? I am having the exact same problem and nothing is working!

    • fguiraud's avatar
      fguiraud
      Copper Contributor
      Feb 08, 2022
      Hello,
      I am having the same problem, impossible to connect to MS Teams meeting for 2 weeks.
      • Amane1665's avatar
        Amane1665
        Copper Contributor
        Feb 08, 2022

        fguiraud I finally solved it by clearing the cache in Microsoft Application support. I also upgraded to the latest iOS first, then reinstalled Teams and did this: https://apple.stackexchange.com/questions/407416/how-to-delete-cache-of-microsoft-teams-on-macos

        I hope it works for you! 

  • vwolfley's avatar
    vwolfley
    Copper Contributor
    Jun 01, 2021

    hwashcraft I am having the same issue.  Teams is not connecting.  I have deleted and reinstalled several times and deleted cache, no luck.  Any suggestions?

    • HuongNguyen1340's avatar
      HuongNguyen1340
      Copper Contributor
      Aug 30, 2021

      vwolfley 

      I have the same problem, I cannot make a call, cannot receive a call nor Join a meeting on team.

      I checked the system preference /security& privacy and I found that there was no entry for MS team in [Camera]. I didn't know how to put it in.

      I tried to get MAc updated and now my Mac is up to date. the problem is resolved. I can make a team call now.

       

      So you can try and I hope it works for you too.

       

      + go to [about this Mac] / Software update ...

       

      good luck! (*.*)

  • wonderwright's avatar
    wonderwright
    Copper Contributor
    May 28, 2021

    I am experiencing the exact same issue - did you manage to sort it out? Thanks! hwashcraft 

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